Diana Cantu Client Testimonials

Diana Cantu Client Testimonials

I always have told my clients first thing when I am referring them to Brian Murphy and A-Action Home Inspection Group that we are not related, because we do share the same last name.  The recommendation is because of the quality of service and the good job they do. 
 
    I have been recommending A-Action Home Inspection exclusively for over two years.  My clients and I have always been very pleased with the quality of service the inspectors provide.  I could go on and on about the service, the detailed reports, explanations to the clients, answering clients questions, their professionalism and etc.  I think because I do use them exclusively with my buyer's that I forgot just how good they really are.  Recently with one of my listings, I was quickly reminded of how much I appreciate them and why I use the A-Action team only. 
 
    This home inspector (I will not name) was not having a good day.  My listing is occupied and several things were left undone, changed, and even damaged.  My seller was very concerned about the damaged items and so was I.  I notified the buyer's agent and the inspector of all the items noted by my seller.  The inspector took blame and apologized for all the minor undone and changed items but was absolutely positive he did not do the damage.  I pulled the CSS reports and the Supra Key reports to make sure no one else had entered the home.  In comparing these reports it was pretty clear as to how this might have occurred.  He ran over an hour late for the appointment and was rushed.  He might be a great inspector on another day, but this was clearly not his best day.  He was not willing to help in the repair or replacement of the damaged items.  I then got back in touch with the buyer's agent and asked if she had disclosed this to the buyer's yet?  She quickly called them and disclosed the damage.  She did not explain or offer how it happen, just that the seller wanted it disclosed.  The buyer stated right off, "I bet my inspector did that".  We are not perfect; we can and do make mistakes.  How we handle these mistakes is what sets us apart and speaks volumes of our character.   We are all licensed professionals and perfection is expected from the public.  It is our duty and obligation to take care of our clients, protect their homes, their property and represent them to the best of our ability. 
  
   That is why I proudly and exclusively recommend the A-Action Team and they have always received “A’s” from my buyer clients.  A BIG THANK YOU to Brian, Brenda, Diana, Greg, Scott, Russell, and Miss Angel for all your hard work.           
Karen Murphy – Eddy Holiday, Arlington Texas

I am very pleased with A-Action’s customer service.  When I first called to set up the inspection the staff was friendly and helped me set up an inspection for Saturday, which worked best for me.  I received email reminders, which were helpful.  Russell (inspector) was prompt and professional.  I am very happy with Russell’s customer service and A-Action Home Inspection Group overall.  Thank You!
Stacey M. Shaw - Grapevine, Texas

A-Action Home Inspection Group worked around my time constraints and showed up on time.  Once here, they wasted no time and got straight to work.  They gave good advice on what was wrong and what I could do to repair the problem.  A-Action did a quality home inspection that I feel secure in.  I would recommend A-Action Home Inspection Group to anyone who is looking to buy or sell a home.
Jason Carter - Cedar Hill, Texas

When clients or associates need home inspection services, I always recommend A-Action Home Inspection Group. A-Action is my choice because I know I can depend on their honesty, integrity, and friendliness. They are courteous and helpful when explaining their services and making an inspection appointment. Their inspectors are always prompt, prepared, and professional in appearance when arriving to provide their outstanding services. Their knowledge of current codes and regulations is above reproach and their expertise in conducting a thorough inspection is impeccable. They prepare an excellent inspection report on site that is easy to read and understand. Then they take time to patiently review with the customer, explaining in layman’s terms the report’s content, items that are easily remedied, and items that require more concern. When the customer is satisfied with the report, the inspector makes sure to provide contact information, both personal and company. They encourage the customer to call if there are any further questions or issues. In one instance, I know the company president spent hours on the phone reviewing issues with one of my customers. That kind of commitment to service is what I have come to expect from A-Action. I simply would not consider recommending anyone but A-Action Home Inspection Group when customers or associates need these services.

Kelli Wooden, Prudential Texas Properties
Arlington, Texas

"I recommend A-Action Home Inspection Group because from scheduling to the delivery of the Inspection Report they have consistently provided my Clients with superior service. I can count on them to be a leader in state-of-the-art inspections and reporting."

Shelby Starr, C/21 Judge Fite Company
Dallas, Texas

"Oh, and a big thanks to Diana and Brenda! When buyers call to schedule an appointment, I know that the other agent and seller are immediately made aware of the date and time for inspection. And I don't even have to call to get a CBS code.

Keep up the exceptional work."

Cindy Allen - Coldwell Banker Residential Real Estate
Southlake, Texas